FAQ: Enamel Pins by TealTeacup
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I added an extra pin(s) as an ADD ON in kickstarter? how do I select it?

1.) Please choose the initial designs you prefer to select for your Tier in the survey. 2.) Upon completing the survey, you will have extra “Credits” to spend in the Backerkit store! you can use these credits to “purchase” the design you prefer for your add-on.

Last updated: May 03, 2021 18:39

DO YOU SHIP TO THE UK?

Unfortunately, the UK requires a 20% VAT Tax charge that US merchants are required to remit quarterly. Kickstarter does not allow us to determine sales tax when charges when backers check out, which makes us sellers liable for the appropriate taxes. Due to this tax limitation, we will not be able to ship to the UK. I appreciate your understanding and interest/support of these designs.

Last updated: May 03, 2021 18:37

I wanted Goal-1 (or Goal-3, or Goal-4) Pin(s) for my selection, is there an add-on cost?

Yes! the base cost for the Tier-1 and Tier-2 backers is for Goal-1 Pins. As noted in the Kickstarter, by selecting Goal-2, Goal-3, or Goal-4 you will be charged the associated add-on costs here in Backerkit if they were not paid in Kickstarter.

Last updated: May 03, 2021 18:43

Can you explain the Shipping Cost?

All orders will be shipped through USPS.

USA Domestic: 1-2 Pin Tier: USPS First Class Domestic (+ up to $100 Shipsurance) starts at $10.

USA Domestic: 6+ Pin Tier: Priority Mail Shipping (with $50 automatic Priority Shipping insurance, additional shipping costs are added for when additional pins to accommodate package size/weight and insurance-cost)

International (non UK): 1-2 Pin Tier: USPS First Class International (+ up to $100 Shipsurance)

International (non UK): 6-Pins: USPS First Class International (+ up to $100 Shipsurance) shipping price will accommodate the increase in pricing for heavier international packages.

There will be no International Priority Mail Option.

  • There is a +$1 Shipping charge when you +Add-On any Goal-1 through Goal-4 pin. The current shipping estimate is for a certain weight. The added shipping will accommodate the weight change adjustment for added large pins. If applicable, we may adjust your shipping from Domestic First Class to Priority at a certain threshold.

Your Shipping cost will accommodate the safest packaging and fulfillment options possible for your package.

Fulfillment for this campaign will also employ an outside shipping resource to help fulfill rewards after grading. This will allow us to stick with the fulfillment estimated timeline listed below. We genuinely appreciate your support of this crowdfunding campaign!

Last updated: May 03, 2021 18:49

Can I select duplicates for Tier-2 or Tier-3 rewards?

Yes! this option will be available in the Backerkit survey.

Last updated: April 13, 2021 04:39

Can I pay to add-on the "freebies rewards"?

Yes! this option will be available in the Backerkit store.

Last updated: April 13, 2021 04:39

Will these pins be available after the KS?

Yes and No. All pins 2in+ will be LIMITED EDITION or SEASONAL, depending on the demand. Preorders will open for 1 or 2 weeks after the Kickstarter ends. Backer survey results and Preorders will determine the batch quantity. Those who participate in the initial KS crowdfunding will get first priority for A-grade pins as well as qualifying freebies, so it’s best to back the KS! The remaining leftovers from the KS rewards will be released in my shop after all backer rewards and preorders have shipped. The remaining stock will be first come first serve once it drops.

Last updated: April 13, 2021 04:39

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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